Last Updated: June 2026
At SRKA SHOP, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
- Items can be returned within 7 days of delivery.
- Products must be unused, unwashed, and in their original condition with all tags and packaging intact.
- Returns may not be accepted for damaged items caused by misuse or normal wear and tear.
2. Non-Returnable Items
The following items are not eligible for return or exchange:
- Innerwear and intimate apparel
- Gift cards or promotional items
- Products marked as Final Sale or Non-Returnable
- Items returned without original tags or packaging
3. Refund Process
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 5–10 business days.
- Shipping charges (if any) are generally non-refundable unless the return is due to our error.
4. Exchange Policy
If you received the wrong size, a defective product, or an incorrect item, you may request an exchange subject to stock availability.
5. Damaged or Incorrect Products
If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery with photos of the item and packaging so we can assist you promptly.
6. Return Shipping
- Customers may be responsible for return shipping costs unless the item is defective or incorrectly delivered.
- We recommend using a trackable shipping service when returning products.
7. Order Cancellation
Orders can only be cancelled before they are shipped. Once dispatched, cancellations may not be possible, but you can request a return after delivery if eligible.
8. Contact Us
If you have any questions about refunds or returns, please contact our customer support team through the contact details provided on the SRKA SHOP website.
Thank you for shopping with SRKA SHOP. We appreciate your trust and are committed to providing a smooth and reliable shopping experience.