At SRKA WS PRIVATE LIMITED, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, our Return & Refund Policy provides a clear and hassle-free process.
1. Returns Eligibility
- Products must be returned within 7 days from the date of delivery.
- Items must be unused, in their original packaging, and in the same condition as received.
- Certain products may not be eligible for return due to hygiene or safety reasons. These items will be clearly mentioned on the product page.
2. Return Process
To initiate a return:
- Contact our customer care team at care@srkashop.in with your order number and reason for return.
- Our team will review your request and provide instructions for returning the product.
- Once the product is received and inspected, we will notify you about the approval or rejection of your return.
3. Refund Process
- Refunds will be processed to the original payment method within 7-10 business days after the returned product is approved.
- Shipping charges are non-refundable, except in cases where the return is due to our error (e.g., wrong or defective product).
- If a product is partially used or damaged by the customer, the refund may be reduced or denied.
4. Exchanges
- Exchanges are only possible if the requested item is available in stock.
- The exchange request must be made within 7 days of delivery.
- Contact care@srkashop.in to check availability and initiate the exchange.
5. Damaged or Defective Items
- If you receive a damaged or defective product, report it immediately to care@srkashop.in with pictures.
- We will arrange for a replacement or full refund at no additional cost.
Contact Us
For any queries regarding returns, refunds, or exchanges, reach out to:
Email: care@srkashop.in
Address: Kollapatty, Animoor, Near Velavan Kalyana Mandapam, Tiruchengodu, Namakkal, Tamil Nadu – 637214